UK Hygiene: hygiene services, washroom services, boardroom services, bespoke services, sanitary disposal, feminine hygiene - Haydock, Merseyside, England, UK

Integrity

Integrity underpins everything we do. We believe that honest relationships and trust are essential for long-term business success, and will deal fairly in all our business relations and with each other. We expect our employees to uphold the principles of openness, reliability and mutual respect, on which a lasting trust can be built.

Attitude & Commitment

Attitude to all aspects of work, the tools we work with and the people we come into contact with, must remain outwardly positive and respectful at all times. Employees should demonstrate their commitment to company values through visible dedication to job responsibilities and a willingness to do more than the necessary minimum. This should be reflected in personal appearance and dress code, cleanliness and hygiene, and a willingness to help others, combined with a good attendance record.

Customer Relationship

Customers are the lifeblood of our business. Whether or not they have a contract with us, everyone with whom we come into contact in our daily activities is a potential customer and should be treated with the respect and courtesy that status demands. We will cheerfully and willingly work to satisfy our customers' requirements and endeavour to exceed their expectations as far as possible. Our employees should be warm, responsive and understanding to customers, and do more than the necessary minimum by "going the extra mile".

Training & Personal Development

UK Hygiene offers all employees exceptional opportunities to fulfill their potential by taking further training on an ongoing basis, to help them extend their range of skills and enabling them to successfully meet new challenges. Each employee has a part to play in creating an environment and culture of people helping and supporting each other. Employees should make an effort to be a friend and mentor to new or junior members of the team, and to actively encourage growth and personal development.

Teamwork & Interpersonal Skills

Our people are the company's most valuable resource. With their capacity for imagination, innovation and a desire for personal achievement, sharpened and focussed by appropriate training and support, they can help us build an outstanding organisation. But only by working together as a team, with a shared vision and common goals, can we realise our full potential.

All employees should strive to be helpful and cooperative towards their peers, managers and team members alike, open to giving and receiving praise where due, and actively supporting the efforts of others. Criticism should be made only rarely, and then in such a way as not to give offence, but to enable the fault to be corrected. Employees should present themselves as friendly, sincere and respectful with good listening skills to clients and colleagues alike.

Innovation & Change

Without vision, and a willingness to innovate, there can be no progress. Employees in all departments are encouraged to make their own contribution towards creating the UK Hygiene Edge, by meeting the challenge of change enthusiastically, resourcefully and proficiently. Situations involving high pressure need to be managed effectively, to get the job done at the time, but they also point the way to doing the job better through innovation, where "problems" are seen as opportunities for beneficial change.

Communities

UK Hygiene recognises and enthusiastically accepts its responsibility to the communities in which it conducts its business and is committed to protecting the public, the environment and our natural resources by operating in a safe and reliable manner. Employees should demonstrate a healthy environmental awareness in all their dealings, and are encouraged to engage in community service, for the benefit of others in need.

Efficiency

We will relentlessly pursue more efficient ways to do everything we undertake. Every task and procedure, in all our departments, will be carefully documented, constantly analysed, and improved upon wherever possible. Employees are expected to follow instructions accurately and consistently, and to maintain a high level of performance even under heavy workload.